What We Gather From You
We collect information to provide you with a smooth booking experience and personalised hospitality. The information we may collect includes:
- Personal Details: Your full name, phone number, email address, and residential address when you make a reservation or enquiry.
- Booking Information: Check-in/check-out dates, number of guests, room preferences, and special requests.
- Payment Information: Transaction details required to confirm your booking. We do not store full card details on our servers.
- Event Details: Information about the events or celebrations you wish to host at our resort.
- Communication Records: Messages, emails, or calls you share with our team for support or enquiries.
- Website Usage Data: Browser type, pages visited, time spent, and device information collected automatically through our website.
Putting Your Data to Work for You
We use the information we collect solely to serve you better and operate our resort effectively:
- To process and confirm your room bookings and event reservations.
- To communicate with you regarding your stay, upcoming events, or special offers.
- To personalise your experience at the resort based on your preferences.
- To respond to your queries, feedback, or support requests promptly.
- To send occasional updates about our new offerings, packages, or seasonal events — only if you have opted in.
- To improve our website, services, and overall guest experience through analytics.
- To comply with legal obligations and resolve any disputes if they arise.
We Do Not Sell Your Data
Maaya's Divine Resort & Cafe will never sell, trade, or rent your personal information to third parties for marketing purposes.
We may share information with trusted service providers who assist us in operating our website or conducting our business — such as payment processors or email service platforms — strictly under confidentiality agreements. We may also disclose information when required by law or to protect the rights and safety of our guests and staff.
Cookies We Use
Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences and understand how visitors interact with our site.
- Essential Cookies: Required for the website to function properly, such as session management.
- Analytics Cookies: Help us understand visitor behaviour so we can improve content and navigation.
- Preference Cookies: Remember your language, location, or other settings for future visits.
You may disable cookies through your browser settings. However, some features of our website may not function as intended if cookies are disabled.
Keeping Your Information Safe
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our booking and payment systems use industry-standard encryption where applicable.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive details over unsecured channels.
How Long We Keep Your Data
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records may be kept for accounting and legal compliance purposes. You may request deletion of your personal data at any time by contacting us directly.
Control Over Your Information
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal requirements.
- Withdraw consent to marketing communications at any time by contacting us or using the unsubscribe option in our emails.
- Raise a concern or complaint about how we handle your data.
To exercise any of these rights, please reach out to us using the contact details provided below.
A Safe Space for Families
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete that information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our services after any changes constitutes your acceptance of the updated policy.
Questions About
Your Privacy?
Reach out to us — we're happy to clarify
anything in this policy.